contact us
Do you have questions about It Works! products?
Ask our Product Coach -

Do you need to report an order that has been delivered but not received? Please submit a Lost Order Claim Form
United States/Canada Customer Service Hours of Operation:
Monday – Friday:
6:30 a.m. CST – 8:00 p.m. CST
Saturday – Sunday:
8:30 a.m. CST – 5:00 p.m. CST (GMT-6)

United States/Canada
Toll Free Support Lines
Loyal Customer:
1-800-537-2395 or 952-540-5699
International Customer Service Hours of Operation (Hours are based on the Central Standard time zone for Chicago, U.S.A):
Monday – Friday:
6:30 a.m. CST – 11:00 a.m. CST
Saturday – Sunday:
8:30 a.m. CST – 5:00 p.m. CST
Toll Free Support Lines
1-(800) 750-398
0011 1 888-711-3760

1-(855) 560-1020
United Kingdom:
0-(800) 098-8925
1-(800) 948-639
00 1 888-711-3760
Other European Union
Local Lines
00 1 888-711-3760
International Loyal Customer
Email Support
The above emails are to be used by Loyal Customers only. International Distributors may submit online requests through the ticketing system. The system will provide complete documentation and help to expedite response times.
It Works! Global World Headquarters 5325 State Road 64 East, Bradenton, FL 34208
Product Returns Information
The following procedures apply to all returns for refund, repurchase, or exchange:
  1. Because our products produce different results for different people, we do not guarantee specific results nor offer a money back guarantee. Please follow the directions with each product you receive.
  2. To receive a refund, all products must be returned within thirty (30) days of the ship date in an unopened, "new" condition. The customer is responsible for all return shipping costs. All product returns are subject to a 10% restocking fee.
  3. In the case of distributor resignation or termination, the distributor has sixty (60) days (or longer where required by law) from the ship date to return products for refund. All product returns are subject to a 10% restocking fee.
  4. When making a return the customer or distributor must use a traceable method of return. It Works! is not liable for the shipping costs for return products or any return shipments that may be lost in the return shipping process.
  5. Refused orders are defined as orders that are refused upon delivery, return to sender, undeliverable or that have an insufficient address. In the US, a refused order is assigned an additional $5 USD refusal fee that is deducted from the refund. Internationally (Australia, Canada, and the European Union), a refused order is assigned a $20 USD refusal fee that is deducted from the refund. Refusal fees are applied to orders to offset return shipping costs and return processing charges. Refused orders could take up to ninety (90) days to reach the returns processing center.
  6. International returns will not have any taxes refunded. VAT, GST, HST, and PST taxes are paid at the border upon entry and cannot be recovered; therefore, these taxes are not reimbursed for international returns.
  7. Loyal Customers returning product within the first three months of their loyal customer agreement will have their auto-shipment cancelled and a $50 USD membership fee will be deducted from the return order processing for failure to complete their loyal customer agreement.
  8. Distributors and Loyal/Retail Customers who have enrolled in the auto-shipment program will continue to have their auto-shipment run monthly until they contact Customer Service to cancel the auto-shipment. This may be done by calling the market specific number assigned below. All auto-shipment cancellation requests must be completed at least two (2) business days prior to the auto-shipment process date.
  9. If only a portion of a stocked package (several products grouped under/as one item number) is returned, the full value of the item(s) kept will be deducted from the return and all bonus volume for the item will be deducted.
  10. Returns can take up to thirty (30) business days from being received at the returns processing center to be refunded.
  11. All returns must be accompanied with the original or a copy of the original packing slip.
  12. To exchange products, please call customer service to specify which product you would like to return and which products you would like to purchase as an exchange. Please place an exchange order prior to returning your items for exchange and refund.
If you live in the United States, outlying territories, or military bases, products must be returned to this address:
It Works! Global, Inc.
4505 Newpoint Place
Lawrenceville, GA 30043
If you live in Canada, products must be returned to this address:
It Works Global
4240 Harvester Rd
Unit 2
Burlington, ON L7L0E8
IIf you live in the European Union or the United Kingdom, products must be returned to this address:
It Works! Global Units 20-22 Haddenham Business Park
Haddenham Buckinghamshire, England HP17 8LJ
If you live in the Australia, products must be returned to this address:
Avion International (Aust) P/L
c/o It Works! Global / ATS

88 Perry Street
Matraville, NSW 2036